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Information for professionals

If you are a youth professional, parent, tutor or carer wishing to refer a young person onto our programme, please read the following information carefully.

Eligibility criteria

Face Forward can support young people in Dorset aged 15-24 who are out of employment, education and training.

Download the ‘Face Forward Eligibility Criteria’ document below to make sure our programme is suitable for your young person.

Download the Face Forward Eligibility Criteria

The project is funded by The Big Lottery Fund and the European Social Fund and aims to support a very specific group of the population; therefore, we will not be able to work with young people who do not meet the eligibility criteria.

How to make a referral

To make a referral, please download and fill out the ‘Face Forward Referral Form’ and send it via secure postage or through CISCO email. Please send the form to  or click here for our contact details. 

Download the Face Forward Referral Form

Below you will find some advice on how to complete the referral form correctly. Being accurate and including as much detail as possible about the young person will help us to process their referral as soon as possible.

  • Signing the form. Both the person who makes the referral and the young person who is referred MUST sign the form by hand.
  • Giving consent. Consent flags on this form should be all ticked as “yes”. For example, if you do not give us consent to work with the young person’s personal data, we will not be able to sign them up for the programme.
  • Provide your personal details. Let us know your personal details, including your name, job title, and organisation you work for.
  • Sending the referral. Referrals contain personal data; therefore, we require you to send it via secure postage or a secure email service, such as CISCO.

I’ve sent the referral…now what?

Once we receive the referral, we’ll check that the person is suitable for the Face Forward programme.

We will contact you and the young person within 5 working days, whether the young person is eligible for the programme or not. 

If it has been more than 5 working days since you sent your referral and haven’t heard back from our team, click here to contact us.

Once the referral has been accepted…

If we can move forward with your referral, we will contact the young person to arrange the first meeting with their assigned Face Forward adviser. We will also keep you in informed via email or phone call.

If you wish to find out more about our advisers and apprentices, visit the ‘Meet the Face Forward team’ web page.

The Face Forward Adviser will meet the young person in their most comfortable location, which might be a public space or at their homes. If the young person asks to meet at their home, we will require that someone else (e.g. parents, youth worker) are there as well.

On the first meeting, we will talk about their personal barriers, their feelings and what they would like to change in their lives. We will discuss and agree on an Action Plan, set objectives and plan how often we will be meeting and attempt to complete the entry paperwork, which consists of our entry forms, assessment questionnaire whilst collecting evidence of the young person’s NEET status and right to live and work in the UK.


Face Forward is different for every young person!

Our programme is tailored for the individual’s needs and interests, which means that our support is different for every participant. We can support young people to get involved in activities to build self-confidence, such as sports, arts or volunteering, help them get ready for employment, access training or education opportunities, and much more!

About personal data…

When we receive a referral with the applicable consent boxes ticked, we introduce the young person’s personal data on our system.

As stated on our Referral Form (which the young person needs to consent to), we might share their personal data with third parties. This allows the young person to get involved with other organisations and agencies in Dorset that can provide the right support or services for them.

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